1. About Us

SkillShift ("we", "us", "our") is operated by Synquire Ltd, a company registered in England. Our registered address is London, United Kingdom.

Contact: [email protected]

2. Acceptance of Terms

By creating an account or using SkillShift (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Service. These Terms constitute a legally binding agreement between you and Synquire Ltd.

You must be at least 18 years old or the age of majority in your jurisdiction to use this Service. During registration you are required to confirm your acceptance of these Terms by checking the agreement checkbox before your account can be created.

3. Description of Service

SkillShift is a career transition and talent-matching platform. The Service uses artificial intelligence to generate personalised insights based on information you provide. It is available as two products:

3.1 Individual Accounts

Individual users can access skill gap analysis, career suggestions, job tracking, cover letter generation, AI readiness assessments, and related career tools.

3.2 Corporate Accounts

Corporate accounts are designed for recruitment agencies and in-house hiring teams. A free tier is available with usage limits. A paid subscription (“Pro”) removes these limits and unlocks additional features (see section 8). Corporate features include:

Multi-tenant organisation management with admin and consultant roles
Candidate (seeker) management, including bulk resume upload and skill extraction
Employer and role (job description) management, including bulk JD upload
AI-powered candidate-to-role matching and automated match suggestions (Pro)
Shareable shortlists with unique links for employer review (Pro)
CSV export of candidates and matches

3.3 AI-Generated Content

Your data is processed by artificial intelligence provided by Anthropic, Inc. This processing takes place in the United States. We do not use your data to train AI models.

AI-generated content is for informational and guidance purposes only. It does not constitute professional career advice, employment counselling, or any form of guaranteed outcome. You should exercise your own judgement when making career or hiring decisions.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

The Service offers separate individual and corporate accounts. Corporate account administrators are responsible for the data entered by members of their organisation, including candidate and employer information.

We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or remain inactive for an extended period, upon reasonable notice where practicable.

4.1 Communications

You may opt in to receive product updates and career insights during signup. You can change this preference at any time in your account settings or by using the unsubscribe link in any email.

4.2 Coach & Corporate Data Responsibilities

If you use the Service as a coach or via a corporate or agency account, you are responsible for obtaining appropriate consent (or another lawful basis) from your clients or candidates before entering their personal data — including names, emails, phone numbers, CVs, and assessment results — into SkillShift. You act as an independent data controller for that data and must comply with all applicable data protection laws.

4.3 Default Retention of Candidate Records

To meet the storage-limitation principle of the UK and EU GDPR, candidate records uploaded by corporate, agency, or coach accounts have default retention periods enforced automatically by the Service:

Candidate (seeker) records: 24 months from the last update to the record
Candidate-to-role match records: 24 months from the last update
Skill-gap analysis results: 12 months from creation

Any activity on a candidate or match record (an edit, a re-analysis, a status change) rolls the 24-month period forward, so candidates you are actively working with are not deleted. You may delete any record on demand from the dashboard, and you remain responsible for setting a shorter retention period where required by your own policy, by candidate consent, or by applicable law. If you require longer retention or an account-level configuration, contact [email protected].

5. Privacy & Data Protection

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR. For full details on how we collect, use, and protect your data, please see our Privacy Policy.

6. Intellectual Property

The Service, including its design, code, and AI-generated templates, is the intellectual property of Synquire Ltd. You retain ownership of all content you upload (resumes, job descriptions, candidate profiles, employer information, etc.).

By uploading content, you grant us a limited licence to process it solely for the purpose of providing the Service to you. We do not use your content for any other purpose.

7. Acceptable Use

You agree not to:

Use the Service for unlawful purposes or in violation of any applicable law
Attempt to gain unauthorised access to the Service or other users’ accounts
Transmit malware, spam, or harmful content
Scrape, crawl, mirror, or extract data from the Service by automated means (including headless browsers, scripts, or bots) without our prior written permission
Access the Service by any means other than the user interface and APIs we publish, or use shared infrastructure (such as the same account or shortlist link) to circumvent free-tier limits
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, prompts, system instructions, model parameters, scoring logic, or training data of the Service or any underlying AI components
Use AI-generated outputs from the Service (including analyses, match scores, cover letters, interview prep, methodology, prompts, or schemas) to train, fine-tune, evaluate, or develop any machine-learning model, dataset, or competing product
Build, operate, or assist a service that replicates substantially the same functionality as the Service, or that aggregates, indexes, or republishes outputs of the Service
Resell or redistribute the Service or its outputs commercially without our consent
Upload candidate or employer data without a lawful basis for doing so
Share shortlist links with unintended recipients or for purposes other than recruitment
Remove, obscure, or alter any proprietary notices, branding, or attributions in the Service or its outputs

We reserve the right to rate-limit, block, suspend, or terminate accounts and IP addresses that we reasonably believe are engaged in any of the above activity, and to pursue any legal remedies available to us.

8. Paid Subscriptions & Billing

Certain features of the Service are available only under a paid subscription plan (“Pro”). A free tier is always available with usage limits.

8.1 Pricing & Payment. The Pro plan is billed monthly or annually at the rate displayed at the time of purchase (currently$9/month for individual users; $49/month or $490/year for corporate;$149/month or $1,490/year for universities). All prices are inclusive of VAT where applicable. Payments are processed securely by Stripe. By subscribing, you authorise recurring charges to your chosen payment method.

8.2 Subscription Period. Your subscription begins on the date of purchase and renews automatically each billing period until cancelled. You will not be charged for the free tier.

8.3 Cancellation. You may cancel your subscription at any time from your account settings or the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you will retain access to Pro features until then. No partial refunds are given for unused time within a billing period.

8.4 Refunds. Payments are non-refundable except where required by applicable law (including the Consumer Rights Act 2015). If you believe you are entitled to a refund, please contact us at [email protected] within 14 days of the charge.

8.5 Downgrade. When a Pro subscription ends (through cancellation or non-payment), your organisation reverts to the free tier. Existing data is preserved, but features and usage limits of the free tier will apply. No data is deleted as a result of downgrading.

8.6 Price Changes. We may change subscription pricing with at least 30 days’ written notice. Price changes take effect at the start of your next billing period after the notice period.

8.7 Failed Payments. If a payment fails, we may retry the charge and/or notify you to update your payment method. If payment remains outstanding, we may suspend or downgrade your subscription.

9. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

AI-generated analysis, career suggestions, candidate-role match scores, salary data, and market insights are estimates based on publicly available data and the information you provide. They should not be relied upon as the sole basis for career, hiring, or financial decisions.

To the maximum extent permitted by applicable law (including the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977), our total liability to you for any claims arising from or related to the Service shall not exceed the amount you have paid us in the 12 months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

10. Changes to the Service & Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

We may modify, suspend, or discontinue features of the Service at any time with reasonable notice.

11. Termination

You may terminate your account at any time by deleting it from your profile settings. If you have an active paid subscription, cancel it before deleting your account to avoid further charges. We may terminate or suspend your access for breach of these Terms, providing notice where practicable.

Upon termination, your right to use the Service ceases immediately. Data deletion follows our retention policy in section 5.6.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, without prejudice to any mandatory consumer protection laws that may apply in your jurisdiction.

If you are a consumer resident in the European Union, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

13. Contact

For any questions about these Terms, your data, or the Service, please contact us at:

Synquire Ltd
Email: [email protected]